I received a call from a customer yesterday. He is a financial adviser and accidentally deleted his entire Sent folder in his Outlook e-mail software. Usually, people are using the newer IMAP style of e-mail instead of POP3. IMAP synchronizes your e-mail between multiple devices. For example, you delete a new e-mail from your phone and you won’t have to deal with it again when you get home to your laptop. Unfortunately, this “cloud-based” e-mail can be a liability. Years ago, I worked with a minister who let her web site expire. When her Outlook tried to synchronize the e-mail with nothing (her web site no longer existed), it deleted all of the thousands of e-mails on her computer. For the financial adviser, Xfinity was no help; they don’t keep a backup of your e-mails. I had an idea to get his sent e-mail back and how to prevent this from happening in the future. If you really need to keep some e-mails, please call us at 952-939-0174 to take care of you. – Keith Aleshire, Owner
Last week, I had a customer bring his laptop to us to fix. He purchased it used from eBay for a “really good price” of $300. He had me remove some spyware from it but I found some glaring faults as I worked with it. A lot of helpful utilities were missing (e.g. Adobe Reader, Google Chrome) and a lot of helpful tweaks we do to all of our used computers were not done. We also install free antivirus software that doesn’t expire. To add insult to injury, he complained his battery would only last 15 minutes. (We guarantee a minimum battery life of 90 minutes for all of our used laptops we sell.) For us to put an internal battery in is about $150 for parts and labor. So the customer’s laptop really cost $450, not $300. Was it a good deal. Please see us for your next high-quality refurbished computer. Please call us at 952-939-0174. – Keith Aleshire, Owner
A new customer came in this morning. She purchased a laptop from Geek Squad (Best Buy) and they transferred her files to it. They said they couldn’t install Google’s Picasa picture software because it was discontinued. She brought it to us and we were able to help her. I was surprised how terrible a job Geek Squad did in setting up her new computer. A lot of trial software was on it as well as unnecessary and confusing icons for an older customer.
We even put a free program on her computer that makes Windows 10 look like Windows 7. For $100, she left very happy and satisfied. Our 30 years of experience saves the day over 20,000 Geek Squad employees. Please call us at 952-939-0174 for any problems you are having or stop in today! – Keith Aleshire, Owner
Yesterday, I had a long-term customer drive 3 hours from Iowa to buy our best refurbished laptop and have us transfer files from a dead Mac laptop (we don’t normally work on Apple computers). I stayed late until 8:30pm and came in early the next day to finish the job. She was ecstatic. I also converted her Quicken data from Mac to PC and backed up her files to a USB flash drive that could be read by either PC or Mac. She is now back on the “dark side” of Windows computing! – Keith Aleshire, Owner
This is why tune-ups and maintenance are important! A client of ours runs a large business and this computer is critical to his operation. I removed the cover to see lots of dust and debris. Already a hot environment, the dust was like wearing a winter parka on a hot summer day. Not good for the life of the computer. It could have overheated and even started a fire! We also remove dust and debris from laptop fans as well. They also need maintenance.
Please stop in today or call us at 952-939-0174 for your tune-up needs. – Keith Aleshire, Owner
Some things are beyond our control, and computers break for unexplained reasons. I had a customer come in today with a warranty issue on a laptop. The cooling fan malfunctioned and the laptop would shut off to protect itself from heat damage. While the customer waited, I replaced the fan and she was out the door in 15 minutes. Despite the embarrassing failure, I am proud that Strike Twice Computers provides “lightning-fast service.”
The customer didn’t have to call someone in the Philippines and go through a 20-step diagnostic checklist in broken English. She didn’t have to wait in line at Geek Squad or Micro Center nor wait up to 2 weeks to get the computer fixed. She didn’t have to pay to ship the computer somewhere but simply drop in on us. And she had zero downtime, which was very important to her. Buying local from a reputable, small computer company has its advantages.
Please call us at 952-939-0174 if you have any questions or problems. – Keith Aleshire, Owner