I had a new customer come in with a MSI gaming laptop that sold for about $2,000 a few years ago. A few of his keys weren’t working and his battery wouldn’t last long. I reluctantly took on the challenge, because I knew I would have to totally tear apart the laptop to get to the keyboard and battery. Also, most of the keyboards were only available in China and would take up to a month to arrive. The customer didn’t want to wait that long, so I found one in the U.S. as well as a battery. Both arrived within 5 days.
Six hours later, I had the computer repaired. I only charged the customer for 2 hours, but I don’t think I will do that again. The ease of repair should be considered when buying a computer. Laptops are harder to repair than desktop computers, and business-quality laptops are easier to repair than disposable home-quality laptops. I can advise you which are which. About half of our refurbished laptops are of corporate quality. Please call us at 952-939-0174 or stop in today!
I had a customer come in today with their Dell laptop. Their battery wouldn’t charge. They had stopped at a battery store and were quoted $279 just for the battery! (Most laptop batteries are $49-$99.) They then went to Geek Squad and were also told they needed a new battery. Also, every time they turned on their laptop, it would say “Your AC adapter is not recognized and it MAY NOT CHARGE THE BATTERY.”
They came to me for a free diagnosis. In Dell laptops, you can see the battery health, which I saw was excellent in their case. The battery was not the problem. I had a new power cord for their laptop and plugged that in. That was the problem; their old power cord somehow could no longer charge their battery. The price: $49.99, not $279. I am flabbergasted that an obvious adapter error and great battery health was overlooked by two “big box” chains. Experience (and ethics) counts, I guess. I’m glad to be working in this industry so long to have the wisdom to solve issues like this. – Keith Aleshire, Owner
As we celebrate the holidays, I just want to say “Thank You” to everyone who uses Strike Twice Computers for their computer needs throughout the year. With Windows 7 going away in the next 2 weeks, I have been very busy but will always stay late to help someone. This weekend, I worked both days to keep up with the work. Thank you again…and Merry Christmas! – Keith Aleshire, Owner
It can be frustrating when your computer doesn’t work right. I even find myself tensing up when working on a difficult problem. That doesn’t help. We all have to learn to relax when working with technology and computers. I sometimes make jokes with customers to lighten the mood or make myself take deep breaths for a minute or two before diving back in to tackle a computer problem. A relaxed mind helps you find the answer sooner. A computer is not worth the elevated blood pressure and risk of heart attack or stroke. A computer is a tool, not a god! – Keith Aleshire, Owner
Only 2 months before Windows 7 is not supported by Microsoft. Your computer is not going to self destruct but it will be prone to viruses and hacking, no matter what antivirus you use. Also, you will find some software programs will no longer be supported under Windows 7.
Although you can buy a Windows 10 license to upgrade your computer, we find it is not worth it. You will still have the same old computer and might inherit some “junk” from Windows 7. We had four customers upgrade this week alone. How do you know if you have Windows 7? Your start menu button will be a round Microsoft logo versus a square Windows 10 logo. Our selection of new and used computers has never been better. Please call us at 952-939-0174 or stop in! – Keith Aleshire, Owner
A customer came in today. She had spent days and hours trying to fix pagination problems in a Microsoft Word document. I fixed it while she waited and she was out the door in 45 minutes.
Sometimes, you need to step away from computer problems and just let a professional take care of you. Also, if you are an employed professional, consider how much your time (or sanity!) is worth. Instead of fighting with your computer, you could be earning more money in your field. Let us take care of it…and you. Please call us at 952-939-0174 if you have a nagging PC problem. – Keith Aleshire, Owner
I don’t believe summer is coming to an end (the Minnesota State Fair is next week!). Getting ready for school or college? We have over 60 laptops and 15 desktops for you and your family. Our refurbished computers come with the latest Windows updates and helpful software installed, such as Google Chrome browser and Adobe Reader. No junkware and no trialware. Just lean and mean. We also include free antivirus that doesn’t expire and a Microsoft Office-compatible program so you can do your work. Each comes with a 90-day warranty or a one-year warranty for a small fee. Don’t need a computer right now? Consider a PC tune-up to speed it up and make sure it’s safe. Please call us at 952-939-0174 or stop in today!
We sometimes make fixing computers look easy. Today, I stopped at a business where their file server wasn’t starting and they tried for all day to fix it themselves. It had critical software they had to get access to. After I got there, I did one thing and had it running in about 10 minutes. Does that mean I should charge them nothing or just $20 because it was “a simple fix”? How many employees sat idle or spent hours with the server before they brought in a professional?
Later in the day, another customer couldn’t get into their Gmail account and they had me remote into their computer and fix it. Another 5-minute fix and the customer didn’t offer to pay me. Sadly, Strike Twice Computers is a for-profit business, not a non-profit. So please consider the years of experience that a professional computer “guy” brings to the table when you hire us. Thank you to all of you paying customers who appreciate great service! – Keith Aleshire, Owner
A young man brought his new gaming computer to us. It had the latest technology but he could not install Windows 10 on it. Every time he started the installation process, the hourglass would freeze.
He brought the new computer to Micro Center and paid $40 for a diagnosis. They said his CPU (the brain of the computer) was bad. (NOTE: CPUs rarely go bad.). He bought a new CPU and had the same problem. He paid them again to diagnosis the problem, and they said the motherboard (the main circuit board) was bad. At this point, he gave up on them and found Strike Twice Computers on the Internet. After 20 minutes, I found the problem and installed Windows and all the updates for him plus our 50 tweaks that make the most of Windows. There were no defective parts at all!
This story reflects the value of finding an experienced computer repair shop versus trusting the “big box” stores. We have a new loyal customer. – Keith Aleshire, Owner